ORDER CANCELLATION

You can cancel your order within 12 hours of placing it. If you need to cancel or make changes, please contact us within this timeframe. After 12 hours, or once the packaging and shipping process has begun, cancellations are no longer possible.


REFUNDS & RETURNS

We offer a 100% money-back guarantee on products that arrive damaged or defective. If this happens, please contact us, and we’ll provide the return address and arrange for a replacement or refund, as you prefer. To begin the process, we require clear photos or a video of the item to help us with quality control.

Important: Any damage or defect must be reported within 15 days of the delivery date. If reported after this 15-day period, eligibility for a return or refund is voided, and the item is considered outside of our return/refund policy.

For other issues or if you're dissatisfied with your order, reach out to our support team, and we’ll do our best to assist.

Return and Refund Policy:

• Return Shipping Costs: Customers are responsible for paying return shipping costs for exchanges.
• Return Eligibility: Returns are only accepted for items that are damaged or defective upon arrival. Returns are not authorized for items that are correctly fulfilled and arrive undamaged.
• Refund Eligibility: Refunds are only issued for items that are damaged or defective.
• Refund Requests for Non-Arrival: If your order does not arrive due to factors outside of your control, you can request a refund within 15 days after the guaranteed 30-day delivery period has passed. Please submit your request through our Contact Us page.
• Incorrect Shipping Address: Refunds cannot be issued if an incorrect shipping address was provided at the time of order.
  
  

Size Issues

Please refer to the provided size chart carefully before placing an order to ensure the item fits your needs.

It is the customer’s responsibility to select the correct size, as our chart provides accurate measurements for guidance.

Issues related to size selection are not considered product defects but rather a matter of order accuracy.

If you have any questions about sizing before purchasing, our support team is here to help you make the best choice.