Shipping Policy
SHIPPING POLICY
At FidoFaves, we're committed to delivering the best possible experience to our valued customers. As we continue to adapt to the evolving shipping landscape, we wanted to provide you with an update regarding our shipping policy.
Domestic Orders (US):
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Free Tracked Shipping: For packages weighing between 0lb and 3.5lb, we're pleased to offer free tracked shipping. We understand the importance of affordability and convenience.
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PrimeXL Shipping: For packages weighing 3.6lb and above, we offer PrimeXL Shipping at a flat rate of $11.99 USD. This ensures your heavier items reach you reliably and efficiently.
UK Orders:
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Free Tracked Shipping: Similar to our US customers, we provide free tracked shipping for packages weighing 0lb to 3.5lb, offering you a cost-effective solution.
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PrimeXL Shipping: For packages weighing 3.6lb and above, our PrimeXL Shipping option is available at $11.99 USD. This ensures timely delivery of your bulkier items.
Canada/Australia/New Zealand Orders:
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PrimeXL Shipping: For packages weighing 3.6lb and above, we offer PrimeXL Shipping at a rate of $14.99 USD. This service is designed to handle the transportation of heavier items securely.
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Standard Shipping: Packages weighing 0lb to 3.5lb can be shipped via Standard Shipping for $5.99 USD.
International Orders:
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PrimeXL Shipping: For international customers, we provide PrimeXL Shipping for packages weighing 3.6lb and above at a rate of $14.99 USD. This ensures efficient delivery of your heavier items.
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Standard Shipping: Packages weighing 0lb to 3.5lb can be shipped via Standard Shipping for $5.99 USD.
These updates enable us to continue offering quality products while covering the rising shipping costs for heavier items. Rest assured, we remain committed to providing you with exceptional service and value.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States, Canada | 6-12 Business days |
| Europe | 6-12 Business days |
| Australia, New Zealand | 6-14 Business days |
| United Kingdom | 5-10 Business days |
| Asia | 8-15 Business days |
| Central & South America | 15-30 Business days |
Max delivery time – 30 business days.
*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
*Items are shipped from our warehouses in China, UK, CA & USA
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.
LOST/MISSING PACKAGES
FidoFaves is not liable if the incorrect address is placed during checkout. Please ensure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
At FidoFaves we take pride in guaranteeing transparency with pricing. The price you pay at checkout is the final price you will pay. There will be no customs or handling fees whatsoever. If this issue does arise for some reason, we will handle all costs in full.